Zendesk refers to the solution providing networks regarding information technology-based issues. The platform can provide advanced reporting and analytics in real-time. They can help each sized organization with customer support and the powerful knowledge to provide better services to their clients.
Zendesk also comes with modules through which companies can develop a searchable library containing videos & articles so that they can help their customers with it. Anyone can even access the management of customer support tickets to track each user’s satisfaction. It can offer its services to someone who wants to get more knowledge and use them to get efficient responses.
There are up to 15 Zendesk Alternatives. It has features like Customer Support and Forums. The best alternative to Zendesk is Applozic, which is Free. The other best apps like Zendesk are Twilio, Plivo, and HappyFox Chat.
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15 Best Zendesk Alternatives
1: ChurnZero
ChurnZero is a web-based marketplace where users can quickly get help understanding their audience. This platform can let its clients know their visitors' actual behavior and opinions regarding their services & products. It can even permit its customers to develop efficient bonding with the help of numerous digital services to engage with its audience in a much better environment than ever before. ChurnZero also comes with an advanced insights-related solution that can allow its users to gain a complete overview…
2: Fresh works
Freshworks is a platform that small and medium-sized businesses can use to help customers online and through social media. It makes technology that everyone can use. It makes it easier for IT, customer service, sales, marketing, HR, and other departments to do their jobs and please customers. Software on the cutting edge of customer engagement can help businesses of any size get new customers and keep the ones they already have. Freshworks' SaaS solutions are easy to use, always up…
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Vonage Communications APIs empower businesses to create enhanced customer experiences through programmable voice, video, and messaging services. The platform supports growing startups and enterprises, offering robust solutions and expert assistance.
4: Twilio
Twilio is an online platform providing complete telephony solutions for communication. With millions of developers and brands utilizing its APIs, users can integrate voice, video, and messaging into web or mobile applications, enhancing customer interaction.
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5: Plivo
Plivo offers reliable voice and messaging services, enabling businesses and developers to engage audiences effectively. From small businesses to enterprises, Plivo provides easy-to-deploy SMS and voice functionalities for websites and apps.
6: Tidio
Tidio is an all-in-one customer service platform featuring live chat widgets and AI-powered chatbots. It helps businesses provide 24/7 support, engage customers in real-time, and boost sales by streamlining customer interactions.
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7: HappyFox Chat
HappyFox Chat is a mobile-responsive tool integrating seamlessly with various business applications. It enhances customer service by providing focused, relevant data during chats, enabling personalized interactions.
8: Textus
TextUs is a business-class messaging platform designed for real-time communication. It serves industries such as education, HR, healthcare, and property management, improving engagement with high read and response rates.
Freshdesk Messaging, formerly Freshchat, is a customer messaging solution from Freshworks. It enables businesses to connect with customers via web, mobile, and social platforms, enhancing customer experience with modern communication tools.
10: Bandwidth.com
Bandwidth Inc. offers communication solutions based on a PaaS network. It provides SIP trunks, voice hosting, and data resale services for businesses, ensuring seamless voice and text communication.
11: ServiceNow
ServiceNow is a cloud-based platform that streamlines customer service requests. It helps users manage incidents, changes, and other tasks efficiently, serving as a cross-departmental enterprise solution.
12: Telnyx
Telnyx is a next-generation communication platform offering carrier-grade services like voice, messaging, and video integration. Its mission control portal provides enterprise-level security and support for seamless connectivity.
13: Zipwhip
Zipwhip is a SaaS-based text messaging platform for businesses in North America. It enables companies to use existing phone numbers for text communication, improving customer interaction through a cloud-based API.
14: Smartsupp
Smartsupp enhances online shopping experiences by combining live chat, chatbots, and video recordings. It helps businesses connect directly with customers, offering insights into their needs to drive sales.
15: Applozic
Applozic is a secure messaging API that allows developers to integrate in-app chat into web and mobile applications. Trusted by startups and enterprises, it helps boost engagement and retention, ensuring fast and confident business scaling.