Are you looking for the most efficient way to manage and automate workflows and boost ROI in your organization? Imagine finding a platform that offers even more powerful features compared to ServiceNow. We’ve compiled a list of alternatives that provide comprehensive service management solutions, workflow data fabric, IT operations management, and strategic portfolio management.
What is ServiceNow?
ServiceNow comes with an advanced set of tools, which processes as well as catalogs customer service requests. Users can raise those requests that effectively deal with multiple incidents, problems, changes, and many other services just by using these tools. With the change in technology along with the advent of the cloud, it is acting as a cross-departmental marketplace, which works as an enterprise cloud solution for everyone.
ServiceNow also can develop workflows, so it can automate the data extraction process instantly that even take it as a unique offering cloud space. It is offering the configuration management database attached with the service mapping that empowers service-aware apps, as the service mapping is able to show the dependencies among the assets of a linked organization.
There are up to 12 ServiceNow Alternatives. It has features like Bulk-SMS-gateway-service, Chat Clients, Chat-bots, Customer Support and Mass-marketing. The best alternative to ServiceNow is Applozic, which is Free. The other best apps like ServiceNow are Twilio, Plivo, and HappyFox Chat.
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12 Best ServiceNow Alternatives
Vonage Communications APIs empower businesses to create enhanced customer experiences through programmable voice, video, and messaging services. The platform supports growing startups and enterprises, offering robust solutions and expert assistance.
2: Twilio
Twilio is an online platform providing complete telephony solutions for communication. With millions of developers and brands utilizing its APIs, users can integrate voice, video, and messaging into web or mobile applications, enhancing customer interaction.
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3: Plivo
Plivo offers reliable voice and messaging services, enabling businesses and developers to engage audiences effectively. From small businesses to enterprises, Plivo provides easy-to-deploy SMS and voice functionalities for websites and apps.
4: Tidio
Tidio is an all-in-one customer service platform featuring live chat widgets and AI-powered chatbots. It helps businesses provide 24/7 support, engage customers in real-time, and boost sales by streamlining customer interactions.
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5: HappyFox Chat
HappyFox Chat is a mobile-responsive tool integrating seamlessly with various business applications. It enhances customer service by providing focused, relevant data during chats, enabling personalized interactions.
6: Textus
TextUs is a business-class messaging platform designed for real-time communication. It serves industries such as education, HR, healthcare, and property management, improving engagement with high read and response rates.
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Freshdesk Messaging, formerly Freshchat, is a customer messaging solution from Freshworks. It enables businesses to connect with customers via web, mobile, and social platforms, enhancing customer experience with modern communication tools.
8: Bandwidth.com
Bandwidth Inc. offers communication solutions based on a PaaS network. It provides SIP trunks, voice hosting, and data resale services for businesses, ensuring seamless voice and text communication.
9: Telnyx
Telnyx is a next-generation communication platform offering carrier-grade services like voice, messaging, and video integration. Its mission control portal provides enterprise-level security and support for seamless connectivity.
10: Zipwhip
Zipwhip is a SaaS-based text messaging platform for businesses in North America. It enables companies to use existing phone numbers for text communication, improving customer interaction through a cloud-based API.
11: Smartsupp
Smartsupp enhances online shopping experiences by combining live chat, chatbots, and video recordings. It helps businesses connect directly with customers, offering insights into their needs to drive sales.
12: Applozic
Applozic is a secure messaging API that allows developers to integrate in-app chat into web and mobile applications. Trusted by startups and enterprises, it helps boost engagement and retention, ensuring fast and confident business scaling.