Are you searching for the most advanced cloud-based management tool that allows you to manage employee and customer feedback? Here we listed sites like InMoment, these listed alternative tools can be used in multiple firms like healthcare, IT trail, finance, utility industries, automotive, schools & colleges management, and much more.
What is InMoment?
InMoment is a cloud-based customer experience management system that enables midsize and big enterprises to collect and manage employee and customer feedback in order to improve brand experience. The software aids firms in the automotive, healthcare, finance, IT retail, and utility industries in capturing consumer feedback across numerous channels.
It has an active listening studio that managers can use to collect feedback from numerous touchpoints and use the Rapid Resolution Engine to proactively handle issues. Employees can use InMoment to anonymously provide feedback and communicate workplace expectations to their bosses. Closed-loop case management, reporting, text analytics, mixed-mode surveys, dashboards, and more capabilities are available.
There are up to 10 InMoment Alternatives for several platforms, including Apple. It has features like Cloud Based, Customer Experience, Customer Support and Customer-engagement. The best alternative to InMoment is Delighted, which is Paid. The other best apps like InMoment are NICE, SMG, and ForeSee.
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InMoment Information
10 Best InMoment Alternatives
1: SMG
SMG is a progressive platform with extensive management software to improve your patient, employee, brand, and customer experiences. It provides services to multiple industries like restaurants, C-Store, financial services, retail, consumer services, and grocery. You can easily answer and handle all your business problems or challenges with this platform’s help. It can superiorly contextualize data with the most and the best benchmark in the industry. SMG offers the most accurate and in-depth reporting that can help to make better business…
2: Delighted
Delighted is an advanced platform designed to gather and analyze actionable feedback from products, employees, and customers. It offers customizable surveys, including CSAT, NPS, and smiley face surveys, with options for personalized branding.
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3: Medallia
Medallia is a leading platform offering customer and employee management services. By integrating data from multiple sources like social media and messaging, it helps businesses understand customer feedback. Its advanced AI technology allows for quick decision-making by prioritizing key opportunities.
4: ForeSee
ForeSee is a comprehensive customer experience (CX) intelligence platform that provides businesses with insights into the customer journey. The ForeSee CX Suite enables companies to manage and enhance their CX strategies from a centralized location.
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5: Sitecore
Sitecore is an advanced platform that unifies, captures, and optimizes customer data across multiple channels. It helps businesses improve customer satisfaction, drive engagement, and achieve business goals with personalized content, automated marketing, and AI-based optimization.
6: Canny
Canny is a feedback aggregation tool that helps users gather and organize input from various sources, allowing for informed decision-making. It offers a free trial and a straightforward platform to collect and consolidate feedback.
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7: NICE
NICE helps businesses of all sizes enhance customer loyalty and long-term relationships by combining customer analytics, omnichannel routing, workforce optimization, automation, and AI on an open cloud platform.
8: Selligent
Selligent Marketing Cloud is a highly integrated B2C marketing automation platform powered by AI. It helps marketers optimize customer interactions through personalized messaging, driving better customer experiences and engagement.
9: Thunderhead
Thunderhead’s ONE Engagement Hub is a cloud-based platform that enables businesses to create customer journeys using real-time insights. It integrates with major social media and management platforms to enhance customer engagement.
10: Clarabridge
Clarabridge is a cloud-based platform for managing customer experience and social media, providing workflow management, analytics, and real-time monitoring. It helps teams execute responses and manage crises efficiently, all while consolidating customer data from various sources.